“I am very disappointed with my recent experience at your café. The customer service was extremely poor, and the staff did not seem properly trained. Basic hygiene standards were also missing — tables were not cleaned properly, and I noticed no proper hand hygiene being followed by the staff. We were told the waiting time would be around 15 minutes, but instead we had to wait for almost half an hour. I also asked about the Classic Cold Coffee, but unfortunately none of the staff members were able to provide proper information about it. Honestly, the earlier staff at Roastery was much better. They always welcomed customers with a smile, had a warm attitude, and made the experience feel comfortable and special. That friendly and professional service was one of the main reasons I loved visiting Roastery. Sadly, this time the experience felt completely different. I feel Roastery should seriously focus on improving customer service, staff training, hospitality, and hygiene standards. As a regular customer, this experience was very disappointing, and after this visit, I honestly do not feel like coming back again.”
“Excellent 👌”
“Had a really lovely experience at Roastery Coffee House. The ambience is cozy and perfect for a relaxed brunch or even a work session—definitely gives those aesthetic cafe vibes. The service was prompt and courteous, with staff being attentive which made the overall experience even better. Their English breakfast options were absolutely delicious—well-portioned, fresh, and full of flavour. Everything felt thoughtfully prepared, making it a great spot if you’re craving a wholesome and satisfying meal. Would definitely recommend this place for good food, great coffee, and a calming vibe.”
“Great”
“I would like to take a moment to share my feedback regarding my experience at your café. I have been a regular customer and have always appreciated the quality of service provided earlier. In particular, one of your former employees (soma,sweety) delivered exceptional service, demonstrating professionalism, attentiveness, and a welcoming attitude that truly enhanced the overall experience. However, during my recent visits, I have noticed a decline in the level of service from the current staff. There appears to be a lack of attentiveness and customer engagement, which has impacted the overall dining experience. I am sharing this feedback with the intention of helping maintain the high standards your café is known for. I hope you will take this into consideration and take appropriate steps to improve service quality.”